Purpose – The purpose of this paper is to identify various information security management parameters and develop a conceptual framework for it. Design/methodology/approach – Interpretive Structural Modeling (ISM) and MICMAC approaches have been used to identify and classify the key factors...

Purpose – Customer support assumes strategic importance in India for branded IT‐hardware products. An authorized service center and a stream of specialized service centers undertake field services and represent a sale‐territory's support network. “Time constrained” service men have to...

Purpose – Supply chain collaboration (SCC) amongst independent firms often provides larger benefits from effectively satisfying end customer's needs than working alone. However, lack of awareness about the existence of barriers of collaboration hinders the realizing of the benefits of...

Purpose: The purpose of this paper is to investigate capacity coordination in services supply chain (SSC). It provides discussion and application of various contracts in a two-stage single period SSC. Design/methodology/approach: This paper considers a two-stage serial supply chain with demand...

Purpose: The purpose of this paper is to investigate ways to improve operational efficiency of outbound retail logistics considering retailers and consumers by using clustering approach. The retailers are allocated to serve a cluster of consumers. This study demonstrates economic and...

Purpose: Lean Six Sigma (LSS) is receiving a tremendous attention as a modern process of streaming to improve the organizational ability and customer satisfaction. A successful LSS implementation is influenced by various factors and the execution of all the influencing factors simultaneously is...

Purpose: Presently, Indian sectors are manifesting a higher level of interdependency and making the economy more vulnerable to human-caused and natural disasters. COVID-19 pandemic creates a devastating effect on the world economy. The Indian economy was expected to lose around ₹ 32,000...