Business relationships between customer firms and their logistics service providers represent an increasingly important element of today’s supply chains and thus, the success of such logistics outsourcing relationships has crucial relevance for the competitiveness of a supply chain. With his...

To manage an effective customer loyalty program, third party logistics service providers (3PLs) must understand the determining factors, as well as cultural background on loyalty. This book develops a model of customer loyalty, which is then validated using empirical data from nearly 800...

Souverän verhandelt besser -- Sicher Entscheidungen treffen und die Führung übernehmen -- Geben und Nehmen -- Das Verhandlungssystem -- Mit der richtigen Strategie ans Ziel -- Taktik — Den anderen geschickt beeinflussen -- Sofort-Programm: Die 7 goldenen Regeln für Verhandler.