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Developing strategies for improving the service quality of casual-dining restaurants : new insights from integrating IPGA and QFD analysis
Cheng, Ching-Chan; Tsai, Ming-Chun; Lin, Shu-Ping - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 415-429
Persistent link: https://www.econbiz.de/10011300161
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GRSERV scale : an effective tool for measuring consumer perceptions of service quality in green restaurants
Chen, Cheng-Ta; Cheng, Ching-Chan; Hsu, Fu-Sung - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 355-367
Persistent link: https://www.econbiz.de/10011300178
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The strategy for enhancing consumer intention to dine at green restaurants : three-phase decision-making model
Chen, Cheng-Ta; Lee, Wen-Hwa; Chang, Ya-Yuan; Cheng, … - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 614-632
Persistent link: https://www.econbiz.de/10011723740