GRSERV scale : an effective tool for measuring consumer perceptions of service quality in green restaurants
Cheng-Ta Chen, Ching-Chan Cheng and Fu-Sung Hsu
| Year of publication: |
2015
|
|---|---|
| Authors: | Chen, Cheng-Ta ; Cheng, Ching-Chan ; Hsu, Fu-Sung |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 26.2015, 3/4, p. 355-367
|
| Subject: | green restaurants | servicec quality | GRSERV scale | Dienstleistungsqualität | Service quality | Gastronomie | Restaurant industry | Konsumentenverhalten | Consumer behaviour | Produktqualität | Product quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Skalenertrag | Returns to scale |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011300178