Narrow search
Showing 1 - 10 of 99
Cover Image
Can't fix service quality? : read this
Mergen, A. Erhan; Stevenson, William J. - In: Total quality management & business excellence : an … 20 (2009) 5/6, pp. 681-686
Persistent link: https://www.econbiz.de/10003882605
Cover Image
Managing service quality: the managers' orientations and their consequences : case study evidence of current practice
Soltani, Ebrahim; Liao, Ying Ying; Singh, Abhilasha; … - In: Total quality management & business excellence : an … 21 (2010) 5/6, pp. 673-685
Persistent link: https://www.econbiz.de/10003995859
Cover Image
Customer satisfaction in Indian commercial banks through total quality management approach
Lenka, Usha; Suar, Damodar; Mohapatra, Pratap K. - In: Total quality management & business excellence : an … 21 (2010) 11/12, pp. 1315-1341
Persistent link: https://www.econbiz.de/10008824955
Cover Image
Testing the criticality of HR-TQM factors in the Malaysian higher education context
Ali, Noor Azman; Fauziah Mahat; Zairi, Mohamed - In: Total quality management & business excellence : an … 21 (2010) 11/12, pp. 1177-1188
Persistent link: https://www.econbiz.de/10008824973
Cover Image
A new method to identify the category of the quality attribute
Chen, Jih-kuang; Lee, Yu-cheng - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 1139-1152
Persistent link: https://www.econbiz.de/10003921632
Cover Image
Service quality in higher education
Quinn, Anita; Lemay, Gina; Larsen, Peter; Johnson, Dana M. - In: Total quality management & business excellence : an … 20 (2009) 1/2, pp. 139-152
Persistent link: https://www.econbiz.de/10003859016
Cover Image
A strategic service quality framework using QFD
Dror, Shuki; Sukenik, Yafit - In: Total quality management & business excellence : an … 22 (2011) 10, pp. 1057-1070
Persistent link: https://www.econbiz.de/10009504059
Cover Image
Applying a revised SQPM in the Define Step of Six Sigma and a case study
Chen, K. S.; Chen, H. T.; Lin, C. L. - In: Total quality management & business excellence : an … 23 (2012) 3, pp. 309-324
Persistent link: https://www.econbiz.de/10009553694
Cover Image
Developing strategies for improving the service quality of casual-dining restaurants : new insights from integrating IPGA and QFD analysis
Cheng, Ching-Chan; Tsai, Ming-Chun; Lin, Shu-Ping - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 415-429
Persistent link: https://www.econbiz.de/10011300161