Can't fix service quality? : read this
Year of publication: |
2009
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Authors: | Mergen, A. Erhan ; Stevenson, William J. |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 20.2009, 5/6, p. 681-686
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Subject: | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Statistischer Fehler | Statistical error | Qualitätsmanagement | Quality management |
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