A study of 379 of Britain's largest companies suggests ways of improving a firm's capacity to innovate. It is shown that innovation is not about new technology but rather about developing brands which meet the needs of customers more effectively than products or services currently on the market....

Western companies tend to over focus on profitability as a measure of performance. Exceptional success on one such measure of performance invariably creates organisational instability because it implies minimising expectations. Peter Doyle introduces the notion of a tolerance zone whereby the...

Marketing has not had the impact in the boardroom that its importance justifies. The major reason is that marketers have failed to show how marketing activities and costs influence shareholder value. Instead they have relied on metrics such as sales volume and customer awareness that are...

History suggests that the success of many of today's most admired companies is likely to prove illusory. All too often their current performance is not based on superior competitiveness and is not sustainable. Companies exhibiting high growth can be described as following one of three paths:...