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Beziehungsmarketing
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European journal of marketing : EJM
Journal of business research : JBR
689
Journal of retailing and consumer services
602
Industrial marketing management : the international journal for industrial and high-tech firms
411
SpringerLink / Bücher
318
International journal of hospitality management
315
The journal of services marketing
249
The service industries journal
199
The journal of business & industrial marketing
196
Journal of the Academy of Marketing Science
177
Journal of strategic marketing
174
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
153
International journal of electronic customer relationship management : IJECRM
150
Journal of benefit-cost analysis : JBCA
143
Journal of service research : JSR
137
Journal of hospitality marketing & management
134
NBER working paper series
132
Journal of marketing
131
International journal of contemporary hospitality management
130
Gabler Edition Wissenschaft
129
Europäische Hochschulschriften / 5
123
Journal of travel and tourism marketing
122
Working paper / National Bureau of Economic Research, Inc.
119
Journal of service management
117
Tourism management : research, policies, practice
117
Journal of retailing
115
Asia Pacific journal of marketing and logistics
113
Psychology & marketing
113
The journal of product & brand management
113
Cogent business & management
105
NBER Working Paper
105
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
103
The journal of brand management : an international journal
102
Marketing intelligence & planning
101
Services marketing quarterly
97
Service business
95
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
92
Journal of marketing management : MM
87
European journal of operational research : EJOR
86
The international journal of bank marketing : IJBM
86
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ECONIS (ZBW)
107
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1
User-generated content behaviour of the dissatisfied service customer
Presi, Caterina
;
Saridakis, Charalampos
;
Hartmans, Susanna
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1600-1625
Persistent link: https://www.econbiz.de/10010429786
Saved in:
2
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Saved in:
3
The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
Choi, Beom Joon
;
Choi, Beom-jin
- In:
European journal of marketing : EJM
48
(
2014
)
1/2
,
pp. 108-131
Persistent link: https://www.econbiz.de/10010344343
Saved in:
4
Recognising emotional expressions of complaining customers : a cross-cultural study
Tombs, Alastair G.
;
Russell-Bennett, Rebekah
; …
- In:
European journal of marketing : EJM
48
(
2014
)
7/8
,
pp. 1354-1374
Persistent link: https://www.econbiz.de/10010414765
Saved in:
5
Consumer anger: a label in search of meaning
Antonetti, Paolo
- In:
European journal of marketing : EJM
50
(
2016
)
9/10
,
pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
Saved in:
6
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
7
Beyond exit and voice : developing an integrated taxonomy of consumer complaining behaviour
Istanbulluoglu, Doga
;
Leek, Sheena
;
Szmigin, Isabelle
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 1109-1128
Persistent link: https://www.econbiz.de/10011708896
Saved in:
8
An integrated service recovery system (ISRS) : influence of knowledge-intensive business services performance
Santos Vijande, María Leticia
;
Díaz-Martin, Ana Maria
; …
- In:
European journal of marketing : EJM
47
(
2013
)
5/6
,
pp. 934-963
Persistent link: https://www.econbiz.de/10009763943
Saved in:
9
Recovery strategy for group service failures : the interaction effects between recovery modes and recovery dimensions
Zhou, Yuanyuan
;
Huang, Minxue
;
Tsang, Alex S. L.
;
Zhou, Nan
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1133-1156
Persistent link: https://www.econbiz.de/10009786604
Saved in:
10
The role of meta-perceptions in customer complaining behavior
Tojib, Dewi
;
Khajehzadeh, Saman
- In:
European journal of marketing : EJM
48
(
2014
)
7/8
,
pp. 1536-1556
Persistent link: https://www.econbiz.de/10010415543
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