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The impact of improvisation training on service employees in a European airline : a case study
Daly, Aidan; Grove, Stephen J.; Dorsch, Michael J.; … - In: European journal of marketing : EJM 43 (2009) 3/4, pp. 459-472
Persistent link: https://www.econbiz.de/10009525859
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Going green in the service sector: Social responsibility issues, implications and implementation
Grove, Stephen J.; Fisk, Raymond P.; Pickett, Gregory M.; … - In: European journal of marketing : EJM 30 (1996) 5, pp. 56-66
Persistent link: https://www.econbiz.de/10006101408
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Applications of impression management and the drama metaphor in marketing: An introduction
Fisk, Raymond P.; Grove, Stephen J. - In: European journal of marketing : EJM 30 (1996) 9, pp. 6-12
Persistent link: https://www.econbiz.de/10006102605
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The impact of improvisation training on service employees in a European airline: a case study
Daly, Aidan; Grove, Stephen J.; Dorsch, Michael J.; … - In: European journal of marketing : EJM 43 (2009) 3, pp. 459-472
Persistent link: https://www.econbiz.de/10008237705