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~isPartOf:"European journal of marketing : EJM"
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Consumer behaviour
348
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Beziehungsmarketing
95
Relationship marketing
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Brand management
84
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Dwivedi, Yogesh Kumar
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5
Simintiras, Antonis C.
5
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Grohmann, Bianca
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Ha, Hong Youl
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Harris, Lloyd C.
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He, Hongwei
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Janda, Swinder
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Lowe, Ben
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Maklan, Stan
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Melewar, T. C.
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Andrews, Lynda
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Angell, Robert
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European journal of marketing : EJM
Journal of business research : JBR
2,490
Journal of retailing and consumer services
2,167
International journal of hospitality management
1,095
International journal of consumer studies
788
Psychology & marketing
738
NBER working paper series
701
SpringerLink / Bücher
649
Working paper / National Bureau of Economic Research, Inc.
627
Journal of consumer research : JCR ; an interdisciplinary bimonthly
596
NBER Working Paper
555
The service industries journal
547
Industrial marketing management : the international journal for industrial and high-tech firms
539
Tourism management : research, policies, practice
529
Asia Pacific journal of marketing and logistics
467
Journal of travel and tourism marketing
465
The journal of services marketing
451
Management science : journal of the Institute for Operations Research and the Management Sciences
434
Journal of marketing research : JMR
416
The journal of product & brand management
414
International journal of contemporary hospitality management
410
Journal of marketing
406
Journal of marketing management : MM
404
Journal of the Academy of Marketing Science
398
The journal of brand management : an international journal
392
Cogent business & management
387
Journal of retailing
379
Journal of hospitality marketing & management
370
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
353
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
353
Marketing letters : a journal of research in marketing
341
Journal of marketing communications
338
Journal of international consumer marketing
337
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
329
Journal of business ethics : JOBE
326
International journal of retail & distribution management
324
Journal of strategic marketing
324
Technological forecasting & social change : an international journal
324
The international review of retail, distribution and consumer research
316
Journal of consumer behaviour : an international research review
315
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ECONIS (ZBW)
427
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1
The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar
;
Lassar, Walfried M.
;
Butaney, Gul T.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
Saved in:
2
The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
Choi, Beom Joon
;
Choi, Beom-jin
- In:
European journal of marketing : EJM
48
(
2014
)
1/2
,
pp. 108-131
Persistent link: https://www.econbiz.de/10010344343
Saved in:
3
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
4
For better or for worse? : adverse effects of relationship age and continuance commitment on positive and negative word of mouth
Ranaweera, Chatura
;
Menon, Kalyani
- In:
European journal of marketing : EJM
47
(
2013
)
10
,
pp. 1598-1621
Persistent link: https://www.econbiz.de/10010201745
Saved in:
5
User-generated content behaviour of the dissatisfied service customer
Presi, Caterina
;
Saridakis, Charalampos
;
Hartmans, Susanna
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1600-1625
Persistent link: https://www.econbiz.de/10010429786
Saved in:
6
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
7
The effect of service employees' accent on customer reactions
Tombs, Alastair
;
Hill, Sally Rao
- In:
European journal of marketing : EJM
48
(
2014
)
11/12
,
pp. 2051-2070
Persistent link: https://www.econbiz.de/10010461810
Saved in:
8
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Saved in:
9
The effect of relationship desire on consumer-to-business relationships
Raciti, Maria M.
;
Ward, Tony
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 615-634
Persistent link: https://www.econbiz.de/10009733005
Saved in:
10
The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction
Walsh, Gianfranco
;
Mitchell, Vincent-Wayne
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 838-859
Persistent link: https://www.econbiz.de/10003989148
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