The effect of service employees' accent on customer reactions
Alastair Tombs and Sally Rao Hill
| Year of publication: |
2014
|
|---|---|
| Authors: | Tombs, Alastair ; Hill, Sally Rao |
| Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 48.2014, 11/12, p. 2051-2070
|
| Subject: | Service | Service evaluation | Accent | Customer emotions | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Emotion | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010461810