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Frontline employees' participation in service innovation implementation : the role of perceived external reputation
Schaarschmidt, Mario - In: European management journal 34 (2016) 5, pp. 540-549
Persistent link: https://www.econbiz.de/10011597821
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Impediments to customer integration into the innovation process : a case study in the telecommunications industry
Schaarschmidt, Mario; Kilian, Thomas - In: European management journal 32 (2014) 2, pp. 350-361
Persistent link: https://www.econbiz.de/10010364610
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Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario; Walsh, Gianfranco; Dose, David; … - In: European management journal 41 (2023) 1, pp. 34-46
Persistent link: https://www.econbiz.de/10014281789