Frontline employees' participation in service innovation implementation : the role of perceived external reputation
Year of publication: |
October 2016
|
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Authors: | Schaarschmidt, Mario |
Published in: |
European management journal. - Amsterdam : Elsevier, ISSN 0263-2373, ZDB-ID 859497-1. - Vol. 34.2016, 5, p. 540-549
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Subject: | Service innovation implementation | Perceived external reputation | Frontline employees | Social identity theory | Expectancy theory | Innovation | Firmenimage | Corporate reputation | USA | United States | Dienstleistungsqualität | Service quality | Reputation |
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