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CUSTOMER-INDUCED INTERACTIONS...
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European management journal
Journal of business research : JBR
30
Jahrbuch der Absatz- und Verbrauchsforschung
20
Marketing : ZFP ; journal of research and management
17
Journal of Business Research
12
European journal of marketing : EJM
8
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8
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British journal of management : BJM
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Journal of Services Marketing
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Produktivität von Customization Services : Messung, Bewertung und Steuerung am Beispiel industrieller Dienstleistungen
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Journal of the Academy of Marketing Science
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Web 2.0 : neue Perspektiven für Marketing und Medien
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Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
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European Management Journal
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International journal of innovation management
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International marketing review
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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European management journal : publ. twice a year for the Scottish Business School
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1
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
2
Frontline employees' participation in service innovation implementation : the role of perceived external reputation
Schaarschmidt, Mario
- In:
European management journal
34
(
2016
)
5
,
pp. 540-549
Persistent link: https://www.econbiz.de/10011597821
Saved in:
3
Impediments to customer integration into the innovation process : a case study in the telecommunications industry
Schaarschmidt, Mario
;
Kilian, Thomas
- In:
European management journal
32
(
2014
)
2
,
pp. 350-361
Persistent link: https://www.econbiz.de/10010364610
Saved in:
4
Unfriendly customers as a social stressor : an indirect antecedent of service employees' quitting intention
Walsh, Gianfranco
- In:
European management journal
29
(
2011
)
1
,
pp. 67-78
Persistent link: https://www.econbiz.de/10008858262
Saved in:
5
Service employees' naturally felt emotions : do they matter?
Walsh, Gianfranco
- In:
European management journal
37
(
2019
)
1
,
pp. 78-85
Persistent link: https://www.econbiz.de/10011996288
Saved in:
6
Improving referral management by quantifying market mavens' word of mouth value
Walsh, Gianfranco
;
Elsner, Ralf
- In:
European management journal
30
(
2012
)
1
,
pp. 74-81
Persistent link: https://www.econbiz.de/10009490711
Saved in:
7
The services field : a cornucopia filled with potential management topics
Walsh, Gianfranco
;
Linzmajer, Marc
- In:
European management journal
39
(
2021
)
6
,
pp. 688-694
Persistent link: https://www.econbiz.de/10013206192
Saved in:
8
Consumer perceptions of luxury brands : an owner-based perspective
Bachmann, Frank
;
Walsh, Gianfranco
;
Hammes, Eva Katharina
- In:
European management journal
37
(
2019
)
3
,
pp. 287-298
Persistent link: https://www.econbiz.de/10012063171
Saved in:
9
Sustainable consumption and third-party certification labels : consumers’ perceptions and reactions
Brach, Simon
;
Walsh, Gianfranco
;
Shaw, Deirdre
- In:
European management journal
36
(
2018
)
2
,
pp. 254-265
Persistent link: https://www.econbiz.de/10011845788
Saved in:
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