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Service innovation in e-commerce last mile delivery : mapping the e-customer journey
Vakulenko, Yulia; Shams, Poja; Hellström, Daniel; … - In: Journal of business research : JBR 101 (2019), pp. 461-468
Persistent link: https://www.econbiz.de/10012103423
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The impact of returns policies on profitability : a fashion e-commerce case
Hjort, Klas; Lantz, Björn - In: Journal of business research : JBR 69 (2016) 11, pp. 4980-4985
Persistent link: https://www.econbiz.de/10011589050
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What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia; Hellström, Daniel; Hjort, Klas - In: Journal of business research : JBR 88 (2018), pp. 421-427
Persistent link: https://www.econbiz.de/10011869863
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Emotional expressions in online user reviews : how they influence consumers' product evaluations
Kim, Junyong; Gupta, Pranjal - In: Journal of business research : JBR 65 (2012) 7, pp. 985-992
Persistent link: https://www.econbiz.de/10009562205
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"You should buy this one!" : the influence of online recommendations on product attitudes and choice confidence
Harris, Judy; Gupta, Pranjal - In: International journal of electronic marketing and … 2 (2008/09) 2, pp. 176-189
Persistent link: https://www.econbiz.de/10003781060