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An information stock model of customer behavior in multichannel customer support services
Netessine, Serguei
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Jerath, Kinshuk
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Kumar, Anuj
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2014
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Rev. vers. of 2014/06/TOM
Persistent link: https://www.econbiz.de/10010485731
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An information stock model of customer behavior in multichannel customer support services
Jerath, Kinshuk
;
Kumar, Anuj
;
Netessine, Serguei
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2014
-
Rev. vers. of 2012/73/TOM
Persistent link: https://www.econbiz.de/10010387780
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