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~isPartOf:"First Interstate Center Working paper series"
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First Interstate Center Working paper series
Meddelanden från Svenska Handelshögskolan
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Journal of Service Management
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Bank, kund och samhälle i globaliseringens tid : en antologi tillägnad Goran Collert
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Internes Marketing : Integration der Kunden- und Mitarbeiterorientierung ; Grundlagen - Implementierung - Praxisbeispiele
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USB Cologne (EcoSocSci)
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Towards a third phase in service quality research : challenges and future directions
Grönroos, Christian
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1993
Persistent link: https://www.econbiz.de/10004047743
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