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~isPartOf:"Fiscal studies : the journal of the Institute for Fiscal Studies"
~isPartOf:"International journal of hospitality management"
~isPartOf:"The economic journal : the journal of the Royal Economic Society"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Großbritannien
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Customer satisfaction
355
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Han, Heesup
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Fiscal studies : the journal of the Institute for Fiscal Studies
International journal of hospitality management
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Journal of business research : JBR
757
Applied economics
631
The service industries journal
534
Journal of retailing and consumer services
527
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347
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Tourism management : research, policies, practice
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Scottish journal of political economy : the journal of the Scottish Economic Society
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of contemporary hospitality management
249
Oxford economic papers
249
Journal of business ethics : JOBE
234
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
Economica
218
Cogent business & management
216
Journal of travel and tourism marketing
212
Industrial relations journal
205
Economics letters
202
Applied financial economics
200
The international journal of human resource management
199
Applied economics letters
194
Business history
193
Journal of hospitality marketing & management
190
International journal of production economics
184
International journal of production research
184
European journal of marketing : EJM
170
International journal of consumer studies
159
Cambridge journal of economics
158
Journal of service management
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1,355
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1
Why and when witnessing uncivil behavior leads observers to punish frontline employees and leave the firm
Karabas, Ismail
;
Joireman, Jeff
;
Kim, Shinhye
- In:
International journal of hospitality management
82
(
2019
),
pp. 91-100
Persistent link: https://www.econbiz.de/10012121396
Saved in:
2
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
3
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
4
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
5
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
6
Cruising in the 21st century : who works while others play?
Gibson, Philip
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 42-52
Persistent link: https://www.econbiz.de/10003666322
Saved in:
7
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
8
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
9
Building the sociomateriality of food service
Tuomi, Aarni
;
Tussyadiah, Iis P.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
Saved in:
10
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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