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Aims: To develop an immaturity model for the assessment of logistic processes that can assess the practices that describe the level of criticality, which maturity models do not evaluate, of these processes. Originality: Application of the little-known variation of maturity models and immaturity...
Persistent link: https://www.econbiz.de/10012601094
) usage, product innovation, and customer satisfaction. The general problem was the lack of evidence indicating the use of CRM … the beneficial use of a CRM system for customer satisfaction and product innovation. Data were gathered through sur …
Persistent link: https://www.econbiz.de/10012601068
State-owned companies are typically trapped in a bureaucratic system that means they expe-rience difficulties undertaking changes and adapting to environmental changes. Whenever these com-panies attempt a strategic maneuver, a series of complex bureaucratic procedures must be followed. As a...
Persistent link: https://www.econbiz.de/10012601074
Business organizations often need to manage creative work. An important way of promoting creative work is to use idea generation techniques (IGTs). Numerous IGTs have been developed, and choosing from such a big pool of candidates can be demanding, which is further complicated by the elusiveness...
Persistent link: https://www.econbiz.de/10012601072
This article highlights the application of the Preference Ranking Organization Method for Enrichment of Evaluations (PROMETHEE) I and II in selecting the best laptop model among six different available models in the market. Seven important criteria, that is, processor, hard disk capacity,...
Persistent link: https://www.econbiz.de/10012601097
This study discusses the use of digital technology platforms (DTPs) in the context of cyber-security in the industrial sector, with a focus on digital industry (industrial) platforms (DIPs). A definition of DTPs is presented, including the author's interpretation, as well as the scope of DTP...
Persistent link: https://www.econbiz.de/10012601117
Student Activity Information System (SAIS) was developed with the aims to efficiently record the applications of student's activity at the Faculty of Business and Management (FBM), Universiti Teknologi MARA (UiTM) Selangor, Malaysia and to assist the administrator to manage the students'...
Persistent link: https://www.econbiz.de/10012601079
The current, fast market changes require enterprises to dynamically adapt the way they conduct their business. This poses many challenges for information technology. Market requirements for immediate response to business changes became the basis of the idea of a real-time information processing...
Persistent link: https://www.econbiz.de/10012601109
Scientific and technical developments and progressive digitization in almost all areas of life have led to the development of a new type of digital customer, with specific requirements and expectations for suppliers of goods and services. Customers, in particular consumers, are one of the key...
Persistent link: https://www.econbiz.de/10012601086
Developing new technologies pose challenges for modern organizations, including service organizations. The main goal of the article was to present the results of exploration of the passenger car repair process using the Celonis Snap program in the example of an authorized service station....
Persistent link: https://www.econbiz.de/10012601099