Financial performance measures are often criticised for being biased measures of a company's true performance and setting the wrong incentives. Modern performance measurement systems hence focus not only on financial measures but try to plan and control the firm in a more balanced way by using...

This study contributes to the setting/industry specific metrics vs. the SERVQUAL metric debate. It also revisits the causality of relationships between customer loyalty dimensions and the effects of customer satisfaction on the latter. Evidence drawn from Greek banking, was analysed under a...

Relative to other developed countries, very little has been written about any aspects of accounting history in Cyprus. This is a surprising omission given the extensive and rich history of Cyprus, extending back some 10,000 years. This paper is a tentative attempt to reduce this vacuum. It does...

What consumers do with brands has always been considered a source of value. During the last decade, this phenomenon has been accelerated still further by the rising power of consumer communities, supported by the growth of the internet and social media. It has been shown that the success of a...

The study analyses the effect of operating and financial risk and other factors such as profitability, liquidity, dividend payout, size and growth on systematic risk for Greek listed firms, after Greece's entrance in the Monetary Union. The study also examines whether the explanatory power of...

In this paper, we examine the level of information quality obtained by the end-of-the-year accrual financial statements of Greek municipalities in terms of accounting principles compliance. The level of compliance is measured by two alternative compliance indices developed on the basis of data...