The Importance and Characteristics of a Good Presentation -- Learning from Other People's Presentations -- Your Audience and Preparing Them for Your Presentation -- Preparing a Script -- Preparing Your Slides -- How to Reduce the Amount of Text and Number of Characters -- Using Bullets -- Using...

Preparing for Calls -- Making a Call -- Leaving a Message with the Switchboard Operator -- Voicemail and Answering Machines -- Receiving Calls -- Finding Out About Another Company, Giving Information About Your Company -- Chasing -- Dealing with Difficult Callers and Unhelpful Staff -- Improving...

Email Addresses -- Subject Lines -- Initial Salutations -- Introductions and Final Salutations -- Making Requests -- Replying to Requests -- Chasing and Being Chased -- Reviewing Documents -- Ensuring Better Communication By Using a Soft Approach -- Recognizing Level of Formality -- Punctuation...

Arranging A Meeting Via Email -- Preparing for a Meeting -- Using English Before, During, and After a Meeting or Negotiation -- How to Meet Key People at Networking Events and Trade Fairs -- Managing and Participating in a Face-to-Face Meeting -- Meetings Via Conference Call and Video Call --...

Part I. Structure and Content of a Manual -- Title, Table of Contents, About, Introduction, Product Overview, What's in the Box -- Key Features -- Installation: Getting Started -- Instructions: Procedures -- Troubleshooting -- Warnings and Recommendations -- Updates, Warranty, Contact Details --...

The Qualities of a Good CV and Resume -- Templates -- Writing Dates -- Personal Details -- The Photograph -- Objectives, Executive Summaries and Personal Statements -- Education -- Work Experience -- Skills -- Personal Interests -- References and Reference Letters -- Cover Letters -- Writing a...