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~isPartOf:"Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung"
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Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung
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Productivity, quality and relationship marketing in service operations
Gummesson, Evert
- In:
Handbuch Dienstleistungsmanagement : von der …
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(pp. 851-872)
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2001
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