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4 ways to reinvent service delivery
Ramdas, Kamalini; Teisberg, Elizabeth; Tucker, Amy L. - In: Harvard business review : HBR 90 (2012) 12, pp. 98-106
Persistent link: https://www.econbiz.de/10009688852
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Four Ways to Reinvent Service Delivery - To unlock value for you and your customers, reconsider your basic assumptions about how and where you interact with them and what services...
Ramdas, Kamalini; Teisberg, Elizabeth; Tucker, Amy L - In: Harvard business review : HBR (2012), pp. 98-108
Persistent link: https://www.econbiz.de/10010050968
Cover Image
Four Ways to Reinvent Service Delivery - To unlock value for you and your customers, reconsider your basic assumptions about how and where you interact with them and what services...
Ramdas, Kamalini; Teisberg, Elizabeth; Tucker, Amy L - In: Harvard business review : HBR (2012), pp. 98-108
Persistent link: https://www.econbiz.de/10010051037