//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Harvard business review : HBR"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Kundennutzenorientierte Erfolg...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Erfolgsfaktor
80
Success factor
80
Beziehungsmarketing
30
Relationship marketing
30
USA
22
United States
22
Organisatorischer Wandel
11
Organizational change
11
Strategic management
11
Strategisches Management
11
Customer satisfaction
10
Kundenzufriedenheit
10
Business model
9
Customer service
9
Geschäftsmodell
9
Kundenservice
9
Führungskräfte
8
Managers
8
Arbeitsgruppe
6
Marketing management
6
Marketingmanagement
6
Project management
6
Projektmanagement
6
Team
6
Corporate culture
5
Customer value
5
Dienstleistungsmanagement
5
Führungsstil
5
Innovation
5
Innovation management
5
Innovationsmanagement
5
Kundenwert
5
Leadership style
5
Service management
5
Unternehmenskultur
5
Business services
4
Competitive advantage
4
Computer-assisted marketing
4
E-commerce
4
Electronic Commerce
4
more ...
less ...
Type of publication
All
Article
124
Type of publication (narrower categories)
All
Article in journal
124
Aufsatz in Zeitschrift
124
Case study
12
Fallstudie
12
Interview
2
Reprint
1
Language
All
English
124
Author
All
Dixon, Matthew
4
Gardner, Heidi K.
4
Christensen, Clayton M.
3
Martin, Roger L.
3
Dawar, Niraj
2
Driest, Frank van den
2
Fernández-Aráoz, Claudio
2
Fournier, Susan
2
Freeman, Karen
2
Gulati, Ranjay
2
Mortensen, Mark
2
Schlesinger, Leonard A.
2
Thomke, Stefan H.
2
Toman, Nicholas
2
Waldeck, Andrew
2
Watkins, Michael
2
Weed, Keith
2
Zhu, Feng
2
Adamson, Brent
1
Ahearne, Michael
1
Ahmed, Mumtaz
1
Ahmed, Zafar U.
1
Ahuja, Vineet R.
1
Alton, Richard
1
Amabile, Teresa
1
Anderson, Richard H.
1
Anthony, Scott D.
1
Aramaki, Kentaro
1
Ashford, Susan J.
1
Avery, Jill
1
Barsoux, Jean-Louis
1
Battilana, Julie
1
Beard, Alison
1
Bendle, Neil T.
1
Bernoff, Josh
1
Berry, Leonard L.
1
Bertini, Marco
1
Bertolini, Mark
1
Bettencourt, Lance A.
1
Bever, Derek van
1
more ...
less ...
Published in...
All
Harvard business review : HBR
Journal of business research : JBR
922
SpringerLink / Bücher
914
Journal of retailing and consumer services
770
International journal of hospitality management
564
Industrial marketing management : the international journal for industrial and high-tech firms
544
The service industries journal
355
The journal of services marketing
333
The journal of business & industrial marketing
261
Gabler Edition Wissenschaft
260
Tourism management : research, policies, practice
254
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
236
Journal of the Academy of Marketing Science
232
Journal of travel and tourism marketing
231
International journal of contemporary hospitality management
224
Journal of hospitality marketing & management
210
Journal of strategic marketing
210
Journal of Services Marketing
206
Springer eBook Collection
202
Journal of service research : JSR
181
Cogent business & management
174
Journal of service management
174
International journal of electronic customer relationship management : IJECRM
168
Springer eBook Collection / Business and Economics
168
Europäische Hochschulschriften / 5
166
Psychology & marketing
165
Services marketing quarterly
164
Journal of marketing
162
Asia Pacific journal of marketing and logistics
157
Service business
147
European journal of marketing : EJM
146
International journal of business information systems : IJBIS
146
Journal of retailing
145
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
142
International journal of project management : the journal of The International Project Management Association
140
Research
140
The TQM journal : the international review of organizational improvement
140
Harvard-Business-Manager : das Wissen der Besten
135
Marketing intelligence & planning
133
International journal of productivity and quality management : IJPQM
128
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
126
more ...
less ...
Source
All
ECONIS (ZBW)
124
Showing
1
-
10
of
124
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The truth about customer experience
Rawson, Alex
;
Duncan, Ewan
;
Jones, Conor
- In:
Harvard business review : HBR
91
(
2013
)
9
,
pp. 90-98
Persistent link: https://www.econbiz.de/10009787913
Saved in:
2
Stop trying to delight your customers
Dixon, Matthew
;
Freeman, Karen
;
Toman, Nicholas
- In:
Harvard business review : HBR
88
(
2010
)
7/8
,
pp. 116-122
Persistent link: https://www.econbiz.de/10008658590
Saved in:
3
Priceline's CEO on creating an in-house multilingual customer service operation
Huston, Darren
- In:
Harvard business review : HBR
94
(
2016
)
4
,
pp. 37-40
Persistent link: https://www.econbiz.de/10011460005
Saved in:
4
Reinventing customer service : how T-Mobile achieved record levels of quality and productivity
Dixon, Matthew
- In:
Harvard business review : HBR
96
(
2018
)
6
,
pp. 82-90
Persistent link: https://www.econbiz.de/10011942155
Saved in:
5
World-class bull
Humphreys, John
;
Ahmed, Zafar U.
;
Pryor, Mildred
- In:
Harvard business review : HBR
87
(
2009
)
5
,
pp. 35-39
Persistent link: https://www.econbiz.de/10003847415
Saved in:
6
Can a work-at-home policy hurt morale?
Bharadwaj, Sangeeta Shah
- In:
Harvard business review : HBR
93
(
2015
)
4
,
pp. 105-109
Persistent link: https://www.econbiz.de/10010514568
Saved in:
7
When senior managers won't collaborate
Gardner, Heidi K.
- In:
Harvard business review : HBR
93
(
2015
)
3
,
pp. 74-82
Persistent link: https://www.econbiz.de/10010504021
Saved in:
8
SurveyMonkey's CEO on creating a culture of curiosity
Lurie, Zander
- In:
Harvard business review : HBR
97
(
2019
)
1
,
pp. 35-39
Persistent link: https://www.econbiz.de/10011980365
Saved in:
9
Companies and the customers who hate them
McGovern, Gail
;
Moon, Youngme
- In:
Harvard business review : HBR
85
(
2007
)
6
,
pp. 78-84
Persistent link: https://www.econbiz.de/10003471520
Saved in:
10
Putting the service-profit chain to work
Heskett, James L.
;
Jones, Thomas O.
;
Loveman, Gary W.
; …
- In:
Harvard business review : HBR
86
(
2008
)
7/8
,
pp. 118-129
Persistent link: https://www.econbiz.de/10003736022
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->