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Stop holding yourself back
Morriss, Anne; Ely, Robin J.; Frei, Frances X. - In: Harvard business review : HBR 89 (2011) 1/2, pp. 160-163
Persistent link: https://www.econbiz.de/10008822987
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The four things a service business must get right
Frei, Frances X. - In: Harvard business review : HBR 86 (2008) 4, pp. 70-80
Persistent link: https://www.econbiz.de/10003667491
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Begin with trust : the first step to becoming a genuinely empowering leader
Frei, Frances X.; Morriss, Anne - In: Harvard business review : HBR 98 (2020) 3, pp. 112-121
Persistent link: https://www.econbiz.de/10012288931
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Breaking the Trade-Off Between Efficiency and Service - Customers introduce tremendous variability to most service businesses. Learning to manage that variability is central to mak...
Frei, Frances X. - In: Harvard business review : HBR (2006), pp. 92-101
Persistent link: https://www.econbiz.de/10007386768
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The Four Things a Service Business Must Get Right
Frei, Frances X. - In: Harvard business review : HBR (2008), pp. 70-81
Persistent link: https://www.econbiz.de/10007983400