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Cultural competency assessment tool for hospitals : evaluating hospitals’ adherence to the culturally and linguistically appropriate services standards
Weech-Maldonado, Robert; Dreachslin, Janice L.; Brown, Julie - In: Health care management review : HCM review 37 (2012) 1, pp. 54-66
Persistent link: https://www.econbiz.de/10009486024
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Organizational ethnic diversity's influence on hotel employees' satisfaction, commitment, and turnover intention : gender's moderating role
Hsiao, Aaron; Ma, Emily Jintao; Lloyd, Kathleen; Reid, Sacha - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 1, pp. 76-108
Persistent link: https://www.econbiz.de/10012157315
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Hospital cultural competency as a systematic organizational intervention : key findings from the national center for healthcare leadership diversity demonstration project
Weech-Maldonado, Robert; Dreachslin, Janice L.; Epané, … - In: Health care management review : HCM review 43 (2018) 1, pp. 30-41
Persistent link: https://www.econbiz.de/10011791166
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Serving diverse customers : the impact of cultural intelligence on employee burnout, engagement, and job satisfaction
Min, Hyounae; Kim, Hyun Jeong; Agrusa, Jerome - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 3, pp. 503-527
Persistent link: https://www.econbiz.de/10014230029