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~isPartOf:"Health care management review : HCM review"
~subject:"Kundenzufriedenheit"
~subject:"Manufacturing industries"
~subject:"Schätzung"
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The impact of quality manageme...
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Kundenzufriedenheit
Manufacturing industries
Schätzung
Hospital
247
Krankenhaus
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99
Health care
99
Dienstleistungsqualität
87
Service quality
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66
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hospitals
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quality improvement
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Menachemi, Nir
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Health care management review : HCM review
International journal of hospitality management
183
International journal of productivity and quality management : IJPQM
133
Discussion paper series / IZA
101
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
99
The TQM journal : the international review of organizational improvement
82
International journal of contemporary hospitality management
71
International journal of quality & reliability management
69
Working paper / National Bureau of Economic Research, Inc.
66
NBER working paper series
61
Journal of hospitality marketing & management
60
International journal of production research
54
NBER Working Paper
54
Total quality management & business excellence
50
Tourism management : research, policies, practice
50
IZA Discussion Papers
43
IZA Discussion Paper
41
Journal of travel and tourism marketing
41
Applied economics
39
International journal of production economics
36
International journal of six sigma and competitive advantage : IJSSCA
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
International journal of services and operations management
30
Quality management journal : QMJ
29
Working paper
27
Discussion paper / Centre for Economic Policy Research
25
Journal of retailing and consumer services
24
Discussion paper
23
The service industries journal
23
CESifo working papers
21
International journal of process management and benchmarking : IJPMB
20
International journal of quality and service sciences
20
International journal of services and operations management : IJSOM
20
Health marketing quarterly
19
Cogent business & management
18
Discussion papers / CEPR
18
International journal of services, economics and management
18
The American economic review
18
Journal of business research : JBR
17
The journal of services marketing
16
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18
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1
Keys for successful implementation of total
quality
management in hospitals
Carman, James M.
;
Shortell, Stephen M.
;
Foster, Richard W.
- In:
Health care management review : HCM review
35
(
2010
)
4
,
pp. 283-293
Persistent link: https://www.econbiz.de/10008668637
Saved in:
2
Use of foreign-educated nurses and patient satisfaction in U.S. hospitals
Mazurenko, Olena
;
Menachemi, Nir
- In:
Health care management review : HCM review
41
(
2016
)
4
,
pp. 306-315
Persistent link: https://www.econbiz.de/10011591454
Saved in:
3
Do hospitals that do the right thing have more satisfied patients?
Tajeu, Gabriel S.
;
Kazley, Abby Swanson
;
Menachemi, Nir
- In:
Health care management review : HCM review
40
(
2015
)
4
,
pp. 348-355
Persistent link: https://www.econbiz.de/10011374632
Saved in:
4
Beyond service
quality
: the mediating role of patient safety perceptions in the patient experience-satisfaction relationship
Rathert, Cheryl
;
May, Douglas R.
;
Williams, Eric S.
- In:
Health care management review : HCM review
36
(
2011
)
4
,
pp. 359-368
Persistent link: https://www.econbiz.de/10009375186
Saved in:
5
Is electronic health record use associated with patient satisfaction in hospitals?
Kazley, Abby Swanson
;
Diana, Mark L.
;
Ford, Eric W.
; …
- In:
Health care management review : HCM review
37
(
2012
)
1
,
pp. 23-30
Persistent link: https://www.econbiz.de/10009486027
Saved in:
6
Measuring patient satisfaction's relationship to
hospital
cost efficiency : can administrators make a difference?
Huerta, Timothy R.
;
Harle, Christopher A.
;
Ford, Eric W.
; …
- In:
Health care management review : HCM review
41
(
2016
)
1
,
pp. 56-63
Persistent link: https://www.econbiz.de/10011421772
Saved in:
7
Distinct enough? : a national examination of Catholic
hospital
affiliation and patient perceptions of care
Kutney-Lee, Ann
;
Melendez-Torres, G. J.
;
McHugh, Matthew D.
- In:
Health care management review : HCM review
39
(
2014
)
2
,
pp. 134-144
Persistent link: https://www.econbiz.de/10010356235
Saved in:
8
The balanced scorecard framework : a case study of patient and employee satisfaction ; what happens when it does not work as planned?
Lorden, Andrea
;
Coustasse, Alberto
;
Singh, Karan P.
- In:
Health care management review : HCM review
33
(
2008
)
2
,
pp. 145-155
Persistent link: https://www.econbiz.de/10003762080
Saved in:
9
How teams impact patient satisfaction : a review of the empirical literature
Hoff, Timothy
;
Prout, Kathryn
;
Carabetta, Shannon
- In:
Health care management review : HCM review
46
(
2021
)
1
,
pp. 75-85
Persistent link: https://www.econbiz.de/10012520520
Saved in:
10
Team dynamics, clinical work satisfaction, and patient care coordination between primary care providers : a mixed methods study
Song, Hummy
;
Ryan, Molly
;
Tendulkar, Shalini
;
Fisher, …
- In:
Health care management review : HCM review
42
(
2017
)
1
,
pp. 28-41
Persistent link: https://www.econbiz.de/10011632119
Saved in:
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