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Keys for successful implementation of total quality management in hospitals
Carman, James M.; Shortell, Stephen M.; Foster, Richard W. - In: Health care management review : HCM review 35 (2010) 4, pp. 283-293
Persistent link: https://www.econbiz.de/10008668637
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Use of foreign-educated nurses and patient satisfaction in U.S. hospitals
Mazurenko, Olena; Menachemi, Nir - In: Health care management review : HCM review 41 (2016) 4, pp. 306-315
Persistent link: https://www.econbiz.de/10011591454
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Do hospitals that do the right thing have more satisfied patients?
Tajeu, Gabriel S.; Kazley, Abby Swanson; Menachemi, Nir - In: Health care management review : HCM review 40 (2015) 4, pp. 348-355
Persistent link: https://www.econbiz.de/10011374632
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Beyond service quality : the mediating role of patient safety perceptions in the patient experience-satisfaction relationship
Rathert, Cheryl; May, Douglas R.; Williams, Eric S. - In: Health care management review : HCM review 36 (2011) 4, pp. 359-368
Persistent link: https://www.econbiz.de/10009375186
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Is electronic health record use associated with patient satisfaction in hospitals?
Kazley, Abby Swanson; Diana, Mark L.; Ford, Eric W.; … - In: Health care management review : HCM review 37 (2012) 1, pp. 23-30
Persistent link: https://www.econbiz.de/10009486027
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Measuring patient satisfaction's relationship to hospital cost efficiency : can administrators make a difference?
Huerta, Timothy R.; Harle, Christopher A.; Ford, Eric W.; … - In: Health care management review : HCM review 41 (2016) 1, pp. 56-63
Persistent link: https://www.econbiz.de/10011421772
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Distinct enough? : a national examination of Catholic hospital affiliation and patient perceptions of care
Kutney-Lee, Ann; Melendez-Torres, G. J.; McHugh, Matthew D. - In: Health care management review : HCM review 39 (2014) 2, pp. 134-144
Persistent link: https://www.econbiz.de/10010356235
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The balanced scorecard framework : a case study of patient and employee satisfaction ; what happens when it does not work as planned?
Lorden, Andrea; Coustasse, Alberto; Singh, Karan P. - In: Health care management review : HCM review 33 (2008) 2, pp. 145-155
Persistent link: https://www.econbiz.de/10003762080
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How teams impact patient satisfaction : a review of the empirical literature
Hoff, Timothy; Prout, Kathryn; Carabetta, Shannon - In: Health care management review : HCM review 46 (2021) 1, pp. 75-85
Persistent link: https://www.econbiz.de/10012520520
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Team dynamics, clinical work satisfaction, and patient care coordination between primary care providers : a mixed methods study
Song, Hummy; Ryan, Molly; Tendulkar, Shalini; Fisher, … - In: Health care management review : HCM review 42 (2017) 1, pp. 28-41
Persistent link: https://www.econbiz.de/10011632119