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~isPartOf:"Health care management review : HCM review"
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Assessing service quality usin...
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Dienstleistungsqualität
106
Service quality
106
Hospital
78
Krankenhaus
78
Gesundheitsversorgung
59
Health care
59
Patienten
37
Patients
37
USA
27
United States
27
Gesundheitswesen
26
Health care system
26
Nursing profession
20
Pflegeberufe
20
Quality management
18
Qualitätsmanagement
18
Customer satisfaction
13
Kundenzufriedenheit
13
Domestic care
12
Häusliche Pflege
12
Nursing home
12
Pflegeheim
12
Arbeitsgruppe
10
Hospital financing
10
Krankenhausfinanzierung
10
Team
10
hospitals
10
patient satisfaction
10
Basisgesundheitsversorgung
9
Physicians
9
Primary health care
9
patient experience
9
quality improvement
9
Ärzte
9
Arbeitszufriedenheit
8
Corporate culture
8
Job satisfaction
8
Unternehmenskultur
8
quality
8
Großbritannien
6
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106
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English
106
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Castle, Nicholas G.
5
Rathert, Cheryl
5
Richter, Jason P.
5
Singer, Sara J.
5
Bazzoli, Gloria J.
3
Begun, James W.
3
Harless, David W.
3
Hearld, Larry R.
3
McAlearney, Ann Scheck
3
Nembhard, Ingrid M.
3
Alexander, Jeffrey A.
2
Beauvais, Brad
2
Brewer, Carol S.
2
Carretta, Henry J.
2
Chien, Alyna T.
2
Chukmaitov, Askar S.
2
Djukic, Maja
2
Gowen, Charles, III.
2
Kazley, Abby Swanson
2
Kim, Forest S.
2
Kovner, Christine T.
2
Mazurenko, Olena
2
McCaughey, Deirdre
2
McFadden, Kathleen L.
2
McGhan, Gwen
2
McHugh, Matthew D.
2
Menachemi, Nir
2
Mittler, Jessica N.
2
Oppel, Eva-Maria
2
Ozcan, Yasar A.
2
Rubenstein, Lisa V.
2
Siegel, Elena O.
2
Song, Paula H.
2
Trinh, Hanh Q.
2
Vogus, Timothy J.
2
Walker, Daniel M.
2
Williams, Eric S.
2
Young, Gary J.
2
Abraham, Jean
1
Addo, Seth Ayisi
1
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Published in...
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Health care management review : HCM review
International journal of hospitality management
438
Journal of retailing and consumer services
333
The service industries journal
295
NBER working paper series
256
Journal of business research : JBR
254
Working paper / National Bureau of Economic Research, Inc.
250
NBER Working Paper
232
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
210
Auditing : a journal of practice & theory
174
Discussion paper series / IZA
166
International journal of contemporary hospitality management
162
Journal of air transport management
142
Services marketing quarterly
142
Journal of hospitality marketing & management
139
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
Tourism management : research, policies, practice
125
Journal of travel and tourism marketing
122
International journal of quality & reliability management
120
International journal of productivity and quality management : IJPQM
119
International journal of quality and service sciences
118
International journal of services and operations management
112
Service business
107
Cogent business & management
103
Journal of service research : JSR
103
Journal of service management
96
The accounting review : a publication of the American Accounting Association
96
Total quality management & business excellence
96
Quality management journal : QMJ
92
CESifo working papers
85
IZA Discussion Paper
85
Economics of education review
83
Journal of health economics
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
76
Discussion paper / Centre for Economic Policy Research
73
International journal of production research
69
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ECONIS (ZBW)
106
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106
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1
The relationship between advertising, price, and nursing home quality
Kash, Bita A.
;
Miller, Thomas R.
- In:
Health care management review : HCM review
34
(
2009
)
3
,
pp. 242-250
Persistent link: https://www.econbiz.de/10003869748
Saved in:
2
Organizational culture predicts job satisfaction and perceived clinical effectiveness in pediatric primary care practices
Brazil, Kevin
;
Wakefield, Dorothy B.
;
Cloutier, Michelle M.
- In:
Health care management review : HCM review
35
(
2010
)
4
,
pp. 365-371
Persistent link: https://www.econbiz.de/10008668621
Saved in:
3
Nurse perceptions of the quality of patient care : confirming the importance of empowerment and job satisfaction
Leggat, Sandra G.
;
Bartram, Timothy
;
Casimir, Gian
; …
- In:
Health care management review : HCM review
35
(
2010
)
4
,
pp. 355-364
Persistent link: https://www.econbiz.de/10008668623
Saved in:
4
A typology for health care teams
Andreatta, Pamela B.
- In:
Health care management review : HCM review
35
(
2010
)
4
,
pp. 345-354
Persistent link: https://www.econbiz.de/10008668624
Saved in:
5
Use of temporary nurses and nurse and patient safety outcomes in acute care hospital units
Bae, Sung-heui
;
Mark, Barbara
;
Fried, Bruce
- In:
Health care management review : HCM review
35
(
2010
)
4
,
pp. 333-344
Persistent link: https://www.econbiz.de/10008668626
Saved in:
6
Predictors of perceived health care quality for registered nurses during and after health care reform
Gregory, Deborah M.
;
Way, Christine Y.
;
Barrett, Brendan J.
- In:
Health care management review : HCM review
35
(
2010
)
4
,
pp. 301-311
Persistent link: https://www.econbiz.de/10008668633
Saved in:
7
Exploring the fit between organizational culture and quality improvement in a home-care environment
Firbank, Oscar E.
- In:
Health care management review : HCM review
35
(
2010
)
2
,
pp. 147-160
Persistent link: https://www.econbiz.de/10003956569
Saved in:
8
Top management turnover and quality in nursing homes
Castle, Nicholas G.
;
Lin, Michael
- In:
Health care management review : HCM review
35
(
2010
)
2
,
pp. 161-174
Persistent link: https://www.econbiz.de/10003956613
Saved in:
9
Factors influencing nursing home response to quality measure publication : a resource dependence perspective
Zinn, Jacqueline S.
;
Weimar, David L.
;
Spector, William
; …
- In:
Health care management review : HCM review
35
(
2010
)
3
,
pp. 256-265
Persistent link: https://www.econbiz.de/10003997621
Saved in:
10
Malpractice paid losses and financial performance of nursing homes
Zhao, Mei
;
Haley, D. Rob
;
Oetjen, Reid M.
;
Carretta, …
- In:
Health care management review : HCM review
36
(
2011
)
1
,
pp. 78-85
Persistent link: https://www.econbiz.de/10008841001
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