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The quality perception gap between employees and patients in hospitals
Willems, Jurgen; Ingerfurth, Stefan - In: Health care management review : HCM review 43 (2018) 2, pp. 157-167
Persistent link: https://www.econbiz.de/10011845645
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Do hospitals that do the right thing have more satisfied patients?
Tajeu, Gabriel S.; Kazley, Abby Swanson; Menachemi, Nir - In: Health care management review : HCM review 40 (2015) 4, pp. 348-355
Persistent link: https://www.econbiz.de/10011374632
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Managing to improve quality : the relationship between accreditation standards, safety practices, and patient outcomes
Thornlow, Deirdre; Merwin, Elizabeth - In: Health care management review : HCM review 34 (2009) 3, pp. 262-272
Persistent link: https://www.econbiz.de/10003869761
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Exploring the impact of customer relational benefit on relationship commitment in health service sectors
Weng, Rhay-hung; Huang, Jin-an; Huang, Ching-yuan; … - In: Health care management review : HCM review 35 (2010) 4, pp. 312-323
Persistent link: https://www.econbiz.de/10008668631
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Comparing safety climate in naval aviation and hospitals : implications for improving patient safety
Singer, Sara J.; Rosen, Amy; Zhao, Shibei; Ciavarelli, … - In: Health care management review : HCM review 35 (2010) 2, pp. 134-146
Persistent link: https://www.econbiz.de/10003956549
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Acute care patients discuss the patient role in patient safety
Rathert, Cheryl; Huddleston, Nicole; Pak, Youngju - In: Health care management review : HCM review 36 (2011) 2, pp. 134-144
Persistent link: https://www.econbiz.de/10008991215
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Beyond service quality : the mediating role of patient safety perceptions in the patient experience-satisfaction relationship
Rathert, Cheryl; May, Douglas R.; Williams, Eric S. - In: Health care management review : HCM review 36 (2011) 4, pp. 359-368
Persistent link: https://www.econbiz.de/10009375186
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Is hospital patient safety a good candidate for resource dependence and transaction costs explanations?
Alexander, Jeffrey A. - In: Health care management review : HCM review 36 (2011) 4, pp. 301-302
Persistent link: https://www.econbiz.de/10009510354
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Is electronic health record use associated with patient satisfaction in hospitals?
Kazley, Abby Swanson; Diana, Mark L.; Ford, Eric W.; … - In: Health care management review : HCM review 37 (2012) 1, pp. 23-30
Persistent link: https://www.econbiz.de/10009486027
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Hospital electronic medical record enterprise application strategies : do they matter?
Fareed, Naleef; Ozcan, Yasar A.; DeShazo, Jonathan P. - In: Health care management review : HCM review 37 (2012) 1, pp. 4-13
Persistent link: https://www.econbiz.de/10009486029