Purpose – The purpose of this paper is to chart a novel approach to customer‐service training at Origin Housing, using …‐play can bring. Social implications – Highlights how such training is helping to ensure that Origin Housing serves its … customers better. Originality/value – Discusses an unusual form of theater training, in which the drama highlights many of the …

Purpose – The purpose of this paper is to describe how training for team leaders has helped Engage Mutual Assurance, a …/methodology/approach – Explains the reasons for the training, the form it takes and the results it has achieved. Findings – Reveals that linking …

Purpose – The purpose of this paper is to describe how training helped to transform a single‐man UK accountancy … accounts. Design/methodology/approach – Explains the reasons for the training, the form it took and the results it has achieved … implications – Explains that, as a consequence of its continued efforts in training and also providing support to the wider …

/methodology/approach – The paper focuses on the areas of recruitment, induction, training, empowerment, teamwork, management style, flexible …

/methodology/approach – It examines the reasons for the award, concentrating on the eXperience training program that helps to deliver service … achieve. It highlights the role of the company's service champions in delivering the training. Practical implications – The … training program that is transforming customer service and bringing significant commercial benefits into the bargain.  …

explains the background to two training programs at the company, the form they take and the results they are achieving … sought training that would ignite the inspiration, know‐how and passion of its people. It commissioned learning and … implications – It stresses the importance of training in improving customer service, employee morale and company profits …

– Demonstrates how, as a training tool, NLP enhances personal and professional development, with techniques increasingly being …

dedicated training center whose design replicates customers’ homes where most of its sales take place. Design …/methodology/approach – Explains the reasons for the Everest Training Academy, the form it takes and the results it is helping to achieve. Findings … – Reveals that the idea behind the training academy is to help the company’s sales people to feel comfortable about selling in …