In the world of hospitality the customer reigns supreme. In order to remain competitive it is essential for hoteliers not only to meet consumer expectations, but also to exceed them. Hilton International – the hotel part of The Hilton Group plc that also includes betting and gaming, and Living...

Purpose – Suggests how organizations can develop the ability to detect, interpret and act on important but weak signals of fresh threats and new opportunities that emerge on the periphery of their usual business environment. Design/methodology/approach – Offers a programme that organizations...

Purpose – The purpose of this paper is to explain how opening up decision making to those who can add value helps to transform organizational performance. Design/methodology/approach – Reveals how this was achieved at a top‐four UK bank. Draws on some of the ideas presented in the author's...

Purpose The purpose of this paper is to consider the factors affecting the success of succession planning in family businesses. Design/methodology/approach The study reports on a panel discussion in which the former chairman of the William Jackson Food Group describes the processes put in place...

Purpose – To encourage organizations to plan well for outsourcing initiatives, and be aware of many obstacles along the way – not least in failing to effectively communicate with employees what the plans are. Design/methodology/approach – From backgrounds including knowledge management,...

Purpose – Focuses on the strategic role that human‐resource management should play to help to ensure organizational success. Design/methodology/approach – Warns managers against abdicating responsibility for leading their people, and HR specialists against empire building. Highlights how...

Purpose This paper aims to demonstrate the practical application of resource-based theory to the work of HR practitioners and to show how employees can be a direct source of competitive advantage for the firm. Findings The popular models of competitive strategy seem to reduce employees to...

Deutsche Bank (DB) is using project‐orientated learning, new technology and academic input as part of a radical transformation of its HR function. In 1999, after acquiring Bankers Trust, DB had more than 90,000 employees at five globally‐operating business divisions and a corporate center,...