Purpose – This paper aims to observe that strong policies on employee engagement helped the UK and international payment-systems provider VocaLink to introduce organizational change smoothly and win Investors in People (IiP) gold for its human resource (HR) practices....

Reinsurance and financial‐services organization Swiss Re has repositioned its alternative risk resources after a radical reorganization. Strategic imperatives included establishing a new performance culture among its 500 associates, who mostly work in virtual teams as part of the new Swiss Re...

Purpose – This article explores the roles played by HR in post‐merger change processes. Helps to uncover the inherent problems in managing HR issues in the post‐merger organization and highlights difficulties in giving HR a strategic status. Design/methodology/approach – This briefing is...

When UK financial‐services provider Prudential decided to introduce extensive remote working as part of its drive to build stronger customer relationships, the company was keen to ensure that its employees not only had the technology, but also the skills, to maximize the individual and...

Financial‐services company De Lage Landen (DLL), a subsidiary of the Rabobank Group, is capitalizing on the power of its information systems to support effective induction training. DLL, founded in The Netherlands in 1969, is today an international leader in providing partnership in...

Launched only three years ago, UK e‐commerce banking organization Egg already has more than 1.7 million customers and around 2,000 employees. Employee training has had to be reformed to cope with a growth rate which has exceeded even the company’s expectations.

Emphasis on effective internal communication has proved successful for independent financial advisers NBJ Life and Pensions, a member of the Norman Butcher & Jones Group, which is one of the largest independently owned financial‐services companies in the UK. NBJ has offices in Bromley, Hove,...

Major UK building society West Bromwich is developing cultural harmony and gaining the benefits of a diverse workforce through its revised equal‐opportunities policy and action plan. West Bromwich, which employs around 800 people, is building cultural harmony rather than cultural conformity...