Purpose – Describes the human‐resource management policies that helped UK pest‐control company Cleankill to win an Investors in People bronze award. Design/methodology/approach – Explains the importance of knowledge sharing, training, empowerment and good internal communications at...

Purpose – Describes the role of human-resource management (HRM) in ensuring effective knowledge management in virtual teams. Design/methodology/approach – Explains how the various policies and processes designed and implemented by the HRM enable virtual teams to manage knowledge effectively...

Siemens, once noted for its bureaucratic and hierarchical approach to business, has adopted a grass‐roots and “bottom up” approach to knowledge management, which has transformed the company over the last three years. Without any suggestion or provocation from above, middle‐level...

Colgate‐Palmolive Co. has extended a system, originally used only for global succession‐planning, into a valuable expatriate knowledge database. The database contains information – made available throughout the company’s worldwide network – on each manager’s experience or awareness...

Purpose – This article examines the role of knowledge management in the telecommunication industry. Design/methodology/approach – Provides a case study on the creation of entirely new digital services for delivery over mobile telephones to the Japanese consumer market by the DoCoMo company,...

Purpose – Describes how new software is enabling a Netherlands‐based multinational food producer to support the careers and development of its international high‐flyers. Design/methodology/approach – Examines the weaknesses of the old system and the advantages of the new software being...

Purpose – This paper aims to highlights the importance of knowledge management in modern organizations. Design/methodology/approach – Presents a systematic approach to knowledge auditing at Hong Kong‐based Kowloon‐Canton Railway Corporation. Findings – Contends that many...

Purpose – The purpose of the paper is to examine how organizations can retain the business knowledge and skills of older workers as they retire or move on. Design/methodology/approach – Describes the nature of the ‘demographic time‐bomb’, the effects it could have on organizations, and...