Purpose The purpose of the paper is to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments...

Prime Focus Regeneration Group, a social‐investment agency providing services throughout the English Midlands, has been transformed from a change‐weary organization that feared the worst from reforms, to one that looks forward to the challenge of continuing change.

Job satisfaction is an expression that came into common usage during the 1970s. For many people, the term simply meant whether or not they enjoyed their work. It is of course a far more complex affair, one which encompasses issues such as satisfaction with supervision at work, the work itself,...

Purpose – Describes award‐winning management training at Land Registry, UK, introduced ahead of a major organizational change to centralize the agency's HR function. Design/methodology/approach – Explains the reasons for the Developing Management Capability (DMC) program, how it was...

If our hospital did not exist, how would we create it? This was the question asked by doctors and managers at Leicester Royal Infirmary, one of two English pilot sites to evaluate the use of business process re‐engineering (BPR) in a healthcare environment.

Telecommunications giant Cable and Wireless adopted a three‐prong approach to slimming down its in‐house HR, which Ian Muir, vice‐president of group human resources, described as “too big, too expensive and with a cost base that was fixed rather than variable”. First, the company began...

Heard the one about the company which took its staff thousands of miles for a picnic? It is not a joke; it really happened in New Zealand when Dick Hubbard, owner and managing director of breakfast cereal manufacturer Hubbard Foods Ltd flew his entire 102‐man workforce to Western Samoa for a...

Purpose – Reviews a case study of three New Zealand banks that argues for a correlation between employees' commitment to the CRM initiative and the positive outcomes of a bank's performance. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own...