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SPECIAL ISSUE - Skills in service work - How the 'customer' influences the skills of the front-line worker
McBride, Anne
;
Hyde, Paula
;
Young, Ruth
;
Walshe, Kieran
- In:
Human resource management journal
15
(
2005
)
2
,
pp. 35-49
Persistent link: https://www.econbiz.de/10007150284
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