SPECIAL ISSUE - Skills in service work - How the 'customer' influences the skills of the front-line worker
Year of publication: |
2005
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Authors: | McBride, Anne ; Hyde, Paula ; Young, Ruth ; Walshe, Kieran |
Published in: |
Human resource management journal. - Oxford : Blackwell Publ, ISSN 0954-5395, ZDB-ID 11196312. - Vol. 15.2005, 2, p. 35-49
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