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ILR review : the journal of work and policy
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Work design variation and outcomes in call centers: strategic choice and institutional explanations
Holman, David
;
Frenkel, Stephen
;
Sørensen, Ole
;
Wood, …
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 510-532
Persistent link: https://www.econbiz.de/10003883035
Saved in:
2
The effects of national institutions and collective bargaining arrangements on job quality in front-line service workplaces
Doellgast, Virginia
;
Holtgrewe, Ursula
;
Deery, Stephen
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 489-509
Persistent link: https://www.econbiz.de/10003883009
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