Work design variation and outcomes in call centers: strategic choice and institutional explanations
David Holman, Stephen Frenkel, Ole Sørensen, Stephen Wood
| Year of publication: |
2009
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|---|---|
| Authors: | Holman, David ; Frenkel, Stephen ; Sørensen, Ole ; Wood, Stephen |
| Published in: |
ILR review : the journal of work and policy. - Thousand Oaks, Calif. : Sage Publications, ISSN 0019-7939, ZDB-ID 218617-2. - Vol. 62.2008/09, 4, p. 510-532
|
| Subject: | Callcenter | Call centre | Leistungsbeurteilung | Employee performance appraisal | Personalmanagement | Human Resource Management | Absatz | Sales | Kündigung | Dismissal | Arbeitskosten | Labour costs | Welt | World | 2003-2006 |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003883035