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Work organization, technology, and performance in customer service and sales
Batt, Rosemary L. - In: ILR review : the journal of work and policy 52 (1999) 4, pp. 539-564
Persistent link: https://www.econbiz.de/10001622246
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Explaining wage inequality in telecommunications services : customer segmentation, human resource practices, and union decline
Batt, Rosemary L. - In: ILR review : the journal of work and policy 54 (2000/01) 2, pp. 425-449
Persistent link: https://www.econbiz.de/10001578484
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How institutions and business strategies affect wages: a cross-national study of call centers
Batt, Rosemary L.; Nohara, Hiroatsu - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 533-552
Persistent link: https://www.econbiz.de/10003883036
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The economic pay-offs to informal training : evidence from routine service work
Liu, Xiangmin; Batt, Rosemary L. - In: ILR review : the journal of work and policy 61 (2007/08) 1, pp. 75-89
Persistent link: https://www.econbiz.de/10003585821
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The revitalization of the CWA : integrating collective bargaining, political action, and organizing
Katz, Harry Charles; Batt, Rosemary L.; Keefe, Jeffrey H. - In: ILR review : the journal of work and policy 56 (2002/03) 4, pp. 573-589
Persistent link: https://www.econbiz.de/10001776840
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Employee voice, human resource practices, and quit rates : evidence from the telecommunications industry
Batt, Rosemary L.; Colvin, Alexander James; Keefe, Jeffrey - In: ILR review : the journal of work and policy 55 (2001/02) 4, pp. 573-594
Persistent link: https://www.econbiz.de/10001692593