Work organization, technology, and performance in customer service and sales
Rosemary Batt
| Year of publication: |
1999
|
|---|---|
| Authors: | Batt, Rosemary L. |
| Published in: |
ILR review : the journal of work and policy. - Thousand Oaks, Calif. : Sage Publications, ISSN 0019-7939, ZDB-ID 218617-2. - Vol. 52.1999, 4, p. 539-564
|
| Subject: | Qualitätsmanagement | Quality management | Arbeitsgruppe | Team | Telekommunikationssektor | Telecommunications industry | Dienstleistungsqualität | Service quality | Arbeitsproduktivität | Labour productivity | USA | United States | 1994 |
| Extent: | graph. Darst |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | In: Industrial & labor relations review |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001622246