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~isPartOf:"IZA Discussion Paper"
~isPartOf:"The service industries journal"
~person:"Rayburn, Steven W."
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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IZA Discussion Paper
The service industries journal
Journal of service research
1
The journal of services marketing
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ECONIS (ZBW)
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Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
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2
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
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