Purpose Skills audits represent an important vehicle for analysing and monitoring skills coverage across organisations and nations and identifying skills gaps and mismatches that exist. In so doing, they provide valuable data on the competitive positioning of organisations and nations and help...

End‐user computing is now a reality in many organizations. The variety of end users is considerable and it has many implications for their training and development. Focuses on some of these issues, in particular the problems of end‐user computing, anxiety problems of computer users, the...

Part 1 described the growth in end‐user computing and the problems which it presents for training and general computer literacy, highlighting a number of elements necessary to achieve a basic level of computer literacy, i.e. awareness, skill and knowledge. Part 2 explores a number of other...

Considers the availability of objective criteria for creativity enhancement from relevant applied research. Uses research to address the problem of creativity within the framework of artificial intelligence. Compares thinking to using a map and discusses creativity in terms of making our own...

Achieving improvements in customer service is now recognized as a major challenge facing manufacturing and service industries throughout the world. This challenge is particularly pertinent to the tourism and hospitality sector. Notions of quality in the tourism and hospitality sector have...

Information technology presents considerable challenges and opportunities to society. Ireland, as a member of the European Union with a small, open economy which is highly influenced by international trends, has a particular interest in this new phenomenon. The manner in which the country meets...

The nature of career development, in particular the confusion which arises in trying to define it, are considered. Two key elements of career development are identified, namely career planning and career management. Results of a study of career development practices in Irish firms illustrate...