//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Kundenservice"
~subject:"Retail trade"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Der Staat in Augenhöhe? Durch...
Similar by subject
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Kundenservice
Retail trade
Beziehungsmarketing
526
Relationship marketing
526
Lieferantenmanagement
216
Supplier relationship management
216
B-to-B-Marketing
157
Business-to-business marketing
157
Consumer behaviour
126
Konsumentenverhalten
126
Customer satisfaction
89
Kundenzufriedenheit
89
Dienstleistungsqualität
71
Service quality
71
Customer value
60
Kundenwert
60
Marketing management
55
Marketingmanagement
55
Salespeople
52
Verkaufspersonal
52
Brand management
50
Markenführung
50
Customer integration
45
Kundenintegration
45
Hotel industry
43
Hotellerie
43
Social Web
43
Social web
43
Betriebliche Wertschöpfung
42
Value creation
42
Selling
40
Verkauf
40
Brand image
37
Markenimage
37
Confidence
36
Vertrauen
36
Firm performance
35
Unternehmenserfolg
35
Business network
32
Unternehmensnetzwerk
32
Internet marketing
29
Online-Marketing
29
more ...
less ...
Online availability
All
Undetermined
10
Type of publication
All
Article
19
Type of publication (narrower categories)
All
Article in journal
19
Aufsatz in Zeitschrift
19
Language
All
English
19
Author
All
Afaq, Anam
1
Aguilar-Rojas, Oscar
1
Anaya, Gerardo Joel
1
Beeler, Lisa L.
1
Bourlakis, Michael
1
Cai, Ruiying
1
Campbell, Colin L.
1
Chaker, Nawar N.
1
Chan, Tommy K. H.
1
Chang, Feng-hsiang
1
Chen, Kaung-hwa
1
Choi, Laee
1
Chong, Alain Yee Loong
1
Chow, Cheris W. C.
1
Coughlan, Joseph
1
Delpechitre, Duleep
1
Ellis-Chadwick, Fiona
1
Fandos-Herrera, Carmina
1
Fearne, Andrew P.
1
Ferraro, Carla
1
Flavián Blanco, Carlos
1
Fotopoulos, Christos V.
1
Fu, Xiaoxiao
1
Gaur, Loveleen
1
Gursoy, Dogan
1
Gölgeci, Ismail
1
Hartmann, Evi
1
Herb, Stefan
1
Huang, Zhuowei
1
Hyun, Sunghyup Sean
1
Høgevold, Nils
1
Jeon, Sang Mi
1
Kennedy, Aileen
1
Kim, Insin
1
Kim, Mi Ran
1
Kim, Soyeon
1
Lee, Zach W. Y.
1
Li, Weiwen
1
Liu, Ying
1
Loi, Raymond
1
more ...
less ...
Published in...
All
Industrial marketing management : the international journal for industrial and high-tech firms
International journal of contemporary hospitality management
Journal of retailing and consumer services
202
Journal of business research : JBR
75
The journal of services marketing
53
Journal of retailing
50
The international review of retail, distribution and consumer research
44
International journal of retail & distribution management
33
International journal of hospitality management
30
International journal of retail and distribution management
30
The service industries journal
21
Journal of service research
17
Journal of service research : JSR
17
Journal of the Academy of Marketing Science
17
SpringerLink / Bücher
17
Journal of strategic marketing
15
Services marketing quarterly
15
Cogent business & management
13
Journal of marketing
13
Marketing intelligence & planning
13
Service business
13
Psychology & marketing
12
European journal of marketing : EJM
11
International journal of production economics
11
Journal of service management
11
Journal of service theory and practice
11
Management science : journal of the Institute for Operations Research and the Management Sciences
11
Managing service quality : MSQ ; an international journal
11
International journal of electronic marketing and retailing : IJEMR
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
10
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
10
Journal of service theory and practice : JSTP
10
Gabler Edition Wissenschaft
9
International journal of business and economics
9
Technological forecasting & social change : an international journal
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
International journal of business information systems : IJBIS
8
International journal of electronic commerce : IJEC
8
International journal of services and operations management
8
Journal of business economics and management
8
more ...
less ...
Source
All
ECONIS (ZBW)
19
Showing
1
-
10
of
19
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Power-imbalanced relationships in the dyadic food chain : an empirical investigation of retailers' commercial practices with suppliers
Maglaras, George
;
Bourlakis, Michael
;
Fotopoulos, …
- In:
Industrial marketing management : the international …
48
(
2015
),
pp. 187-201
Persistent link: https://www.econbiz.de/10011346661
Saved in:
2
Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.
;
Chan, Tommy K. H.
;
Chong, Alain Yee Loong
- In:
Industrial marketing management : the international …
77
(
2019
),
pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
Saved in:
3
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
4
Boundary spanning and customer service styles in business solutions implementation
Prior, Daniel D.
- In:
Industrial marketing management : the international …
56
(
2016
),
pp. 120-129
Persistent link: https://www.econbiz.de/10011531243
Saved in:
5
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
6
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
7
Service leadership for adaptive selling and effective customer service teams
Wong, Alfred Y.
;
Liu, Ying
;
Tjosvold, Dean
- In:
Industrial marketing management : the international …
46
(
2015
),
pp. 122-131
Persistent link: https://www.econbiz.de/10011286971
Saved in:
8
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
Saved in:
9
Creating value in retail buyer-vendor relationships : a service-centered model
Hartmann, Evi
;
Herb, Stefan
- In:
Industrial marketing management : the international …
44
(
2015
),
pp. 166-179
Persistent link: https://www.econbiz.de/10010481953
Saved in:
10
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi
;
Magnini, Vincent P.
;
Kim, Insin
;
Hyun, …
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->