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Customer dissatisfaction and defection : the hidden costs of downsizing
Williams, Paul; Khan, M. Sajid; Naumann, Earl - In: Industrial marketing management : the international … 40 (2011) 3, pp. 405-413
Persistent link: https://www.econbiz.de/10008991582
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Customer attitudes of stayers and defectors in B2B services : are they really different?
Williams, Paul; Khan, M. Sajid; Ashill, Nicholas J.; … - In: Industrial marketing management : the international … 40 (2011) 5, pp. 805-815
Persistent link: https://www.econbiz.de/10009273996
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Customer attitudes of stayers and defectors in B2B services: Are they really different?
Williams, Paul; Khan, M. Sajid; Ashill, Nicholas J.; … - In: Industrial marketing management : the international … 40 (2011) 5, pp. 805-816
Persistent link: https://www.econbiz.de/10009178248
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Customer dissatisfaction and defection: The hidden costs of downsizing
Williams, Paul; Khan, M. Sajid; Naumann, Earl - In: Industrial marketing management : the international … 40 (2011) 3, pp. 405-414
Persistent link: https://www.econbiz.de/10008884374
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Reconceptualizing professional service firm innovation capability : scale development
Hogan, Suellen J.; Soutar, Geoffrey N.; McColl-Kennedy, … - In: Industrial marketing management : the international … 40 (2011) 8, pp. 1264-1273
Persistent link: https://www.econbiz.de/10009410664
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Measuring new product success: an empirical investigation of Australian SMEs
Huang, Xueli; Soutar, Geoffrey N.; Brown, Alan - In: Industrial marketing management : the international … 33 (2004) 2, pp. 117-124
Persistent link: https://www.econbiz.de/10006249661
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Reconceptualizing professional service firm innovation capability: Scale development
Hogan, Suellen J.; Soutar, Geoffrey N.; McColl-Kennedy, … - In: Industrial marketing management : the international … 40 (2011) 8, pp. 1264-1274
Persistent link: https://www.econbiz.de/10009806452