Customer dissatisfaction and defection : the hidden costs of downsizing
Paul Williams; M. Sajid Khan; Earl Naumann
| Year of publication: |
2011
|
|---|---|
| Authors: | Williams, Paul ; Khan, M. Sajid ; Naumann, Earl |
| Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 120124-4. - Vol. 40.2011, 3, p. 405-413
|
| Subject: | Personalabbau | Downsizing (Staff) | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Lieferantenmanagement | Supplier relationship management | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008991582