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The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships
Gil Saura, Irene; Berenguer Contrí, Gloria; Cervera, Amparo - In: Industrial marketing management : the international … 37 (2008) 8, pp. 921-939
Persistent link: https://www.econbiz.de/10003793433
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Antecedents and consequences of logistics value : and empirical investigation in the Spanish market
Gil Saura, Irene; Servera-Francés, David; … - In: Industrial marketing management : the international … 39 (2010) 3, pp. 493-506
Persistent link: https://www.econbiz.de/10003976583
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The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships
Gil, Irene; Berenguer, Gloria; Cervera, Amparo - In: Industrial marketing management : the international … 37 (2008) 8, pp. 921-940
Persistent link: https://www.econbiz.de/10008897125
Cover Image
The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships
Gil, Irene; Berenguer, Gloria; Cervera, Amparo - In: Industrial marketing management : the international … 37 (2008) 8, pp. 921-939
Persistent link: https://www.econbiz.de/10008143000