It is important from an implementation standpoint to understandhow information systems are used and what motivates individuals to usethem. This paper presents the results of a study of dealershipperformance and the use of a computer-based information system by anautomobile importer. The study...

This study examines the impact of on-line system response time on CRT operator productivity and job satisfaction. It was predicted that increase in response time would affect total transaction volume and total errors adversely, that is, total transaction volume would decrease with longer...

A general model of the management science implementationprocess is presented based on the results of more than ten yearsof implementation research. A multiple-equation representationof that model is developed for one important class of implementation,the two-stage implementation, in which it is...

A theory of intraorganizational power is discussed and applied to theinformation services department. The paper presents the results of a study ofthe power of five departments in 40 manufacturing plants. Hypotheses about thelevels of power of information processing are not supported by the...