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~isPartOf:"Interfaces : the INFORMS journal on the practice of operations research"
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Rust, Roland T.
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Clemens, Stephen
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Keiningham, Timothy
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Keiningham, Timothy L.
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Interfaces : the INFORMS journal on the practice of operations research
Journal of Service Management
17
Journal of business research : JBR
15
Journal of service management
13
Journal of service research : JSR
12
Journal of Services Marketing
11
The journal of services marketing
9
Journal of marketing
6
Journal of service research
6
Managing service quality : MSQ ; an international journal
6
Journal of retailing and consumer services
5
Marketing management : a quarterly business management publication of the American Marketing Association
4
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
4
Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
4
Journal of the Academy of Marketing Science
3
MIT sloan management review
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Psychology & marketing
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The service industries journal
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Commodity Marketing : Grundlagen, Besonderheiten, Erfahrungen
2
Discussion paper / Fernuniversität Hagen, Fachbereich Wirtschaftswissenschaft
2
Diskussionsbeiträge / Fachbereich Wirtschaftswissenschaft, FernUniversität in Hagen : Diskussionspapier
2
European journal of marketing
2
FernUniversität Hagen - Douglas-Stiftungslehrstuhl für Dienstleistungsmanagement
2
FernUniversität Hagen - Fachbereich Wirtschaftswissenschaft - Diskussionsbeiträge
2
International journal of physical distribution & logistics management : IJPD & LM
2
Investment management and financial innovations
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing
2
Journal of service theory and practice : JSTP
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Profit maximization through customer relationship marketing : measurement, prediction and implementation
2
Review of business : interdisciplinary journal on risk and society
2
ADMAP : for decisionmakers in advertising, marketing, media, planning & research
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AMS review : official publication of the Academy of Marketing Science
1
Business Strategy and the Environment
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Current insights and future trends : [extended versions of papers presented at the 10th ICORIA (International Conference on Research in Advertising), held in Berlin, Germany, in June 2011]
1
Customer engagement marketing
1
Dienstleistungsinnovationen
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ARTICLES - Return on Quality at Chase Manhattan Bank - The return-on-quality model seems useful for estimating the financial return from efforts to improve service
Rust, Roland T.
;
Keiningham, Timothy
;
Clemens, Stephen
; …
- In:
Interfaces : the INFORMS journal on the practice of …
29
(
1999
)
2
,
pp. 62-72
Persistent link: https://www.econbiz.de/10006298396
Saved in:
2
Return on Quality: Measuring the Financial Impact of Your Company's Quest for Quality
Rust, Roland T.
;
Zahorik, Anthony J.
;
Keiningham, Timothy L.
- In:
Interfaces : the INFORMS journal on the practice of …
24
(
1994
)
6
,
pp. 120
Persistent link: https://www.econbiz.de/10006343505
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