Purpose – The purpose of this paper is to examine the effect of trust on financial risk-taking in a pension investment …-taking, and on the trust-risk-taking relation. Design/methodology/approach – Questionnaire to a subsample of Swedish bank … customers, thereafter statistical analysis using multiple moderated regression. Findings – Support the notion of trust being an …

impact on trust and customer satisfaction. Design/methodology/approach – This paper analyses the causal relationship that … exists between technology CSFs and customer satisfaction. It also investigates the mediating role of trust between these two … customer satisfaction. Also, trust partially mediates the relationship between technology CSFs and customer satisfaction. A …

role of trust is found to be significant between CSR and CR and CSR and BE. The study shows that CSR activities build … consumer trust in a company which in turn positively impacts CR and BE. Research limitations/implications – The findings have …

service quality, trust, and compliance with Sharia (Islamic) law. The authors identified and measured the selection criteria … several factors while choosing an Islamic bank: the quality of service offered by the financial institutions, trust, and … financial institutions’ service, trust, and compliance with Sharia law. It also tests demographic characteristics as moderators …

intention of using mobile financial services. The paper also examines the impact of trust in the acceptance of such services … a significant and positive impact on trust. Practical implications – These dimensions of consumer resistance and … trust. Originality/value – Through a multi-faceted framework, the study extends the literature on innovation acceptance …

Purpose – Trust in financial institutions has been eroded through the collapse of mortgage-related securities, with … introduced a range of distinct policy initiatives designed to restore trust in this sector. Thus, the question arises: are these … in efforts to build and sustain customers’ trust? The paper aims to discuss these issues. Design …

Purpose The purpose of this paper is to test a model of banking system trust as an antecedent of bank trust and bank … loyalty. Six determinants of trust and loyalty are included: competence, stability, integrity, customer orientation …, transparency, and value congruence. The study provides insights which determinants are crucial for explaining bank trust and bank …

relationships between perceived overall SERVQUAL and customer trust, customer satisfaction, and bank reputation. Design … satisfaction, their trust in the bank, and, finally, a bank’s reputation. Research limitations/implications This study has … trust, customer satisfaction, and bank reputation is valid and reliable in retail banking industry. This study, however …

The role of trust encompasses the exchanges and interactions of a retail bank with its customers on various dimensions … interface. Hypothesizes shared value, communication and opportunistic behaviour as antecedents to trust. Trust and commitment … value is most critical to developing trust as well as relationship commitment. Communication has a moderate influence on …